At Dotai.one, we are committed to providing high-quality digital solutions and ensuring customer satisfaction. This Refund Policy outlines the conditions and processes for refunds related to purchases made on our platform.
Eligibility for Refunds
Digital Products:
Due to the nature of digital products, refunds are generally not provided once the product has been downloaded or accessed. Exceptions may apply if:
The product is defective or not as described.
Technical issues render the product unusable, and such issues cannot be resolved by our support team.
Service Subscriptions: Refunds for subscription-based services will be considered if requested within 7 days of purchase, provided no significant usage has occurred. Pro-rata refunds for unused portions of a subscription may be offered in cases of technical failures caused by Dotai.one.
Trial Periods: For services with a trial period, no refunds will be provided after the trial ends and the full subscription begins.Non-Refundable Cases Purchases made in error or without proper understanding of the product/service.Issues arising from the user’s system incompatibility or misuse. Failure to cancel subscriptions before the renewal date. Refund Process Request Submission: All refund requests must be sent to support@Dotai.
one with the following details:
Order ID/Transaction ID.
Description of the issue and reason for requesting a refund.
Proof of purchase (e.g., receipt or invoice).Evaluation Period:
Our team will review your request and respond within 7 business days. Additional information may be requested during the evaluation process.
Approval and Disbursement:
Approved refunds will be processed via the original payment method within 14 business days.
Policy UpdatesDotai.one reserves the right to modify this Refund Policy at any time. Updates will be posted on our website, and the changes will apply to transactions made after the policy’s revision date.
If you have any questions or require clarification, please contact us at support@Dotai.one.Thank you for choosing Dotai.one!